Any questions, comments or suggestions please feel free to contact us directly 08451 162398 or email mail@pookieandpeach.com

Terms & Conditions

Welcome to the PookieandPeach.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail, or call us on 08451 162398 between 9am-5pm. Please note that all calls will be charged at the local rate (BT users only, other network charges may vary).

Delivery

Goods will be dispatched within 3-7 days of the payment being cleared unless otherwise arranged with POOKIE & PEACH. If an item is momentarily out of stock and delivery times a little longer we will inform you via e-mail.

A flat fee of £4.00 is applied to all products, unless you spend over £50.00, in which case delivery is free.  There are a small number of products for which we apply an extra postage charge because they are particularly large or heavy, this will be clearly marked on the product description and at check out.

Return Policy

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 14 days of receipt. Please ask for proof of postage from the post office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.

Delivery charge and returned postage will only be refunded if the item is faulty.

If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

We endeavour to provide great products and we hope you love your new purchases. However, we offer a no-quibble returns policy on all our products, whatever the reason - even if you have just changed your mind. All we ask is that you return the goods to us within two weeks, with a note giving us the reason for the return, and whether you would like an exchange or refund. Please retain a Certificate of Posting.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

In the case of faulty goods, we will reimburse you in full (the cost of the product and postage). Please ensure that these are returned unused and in their original condition (including the packaging).  In the case of non-faulty goods, we will reimburse you for the cost of the product only.

Please send all returns to: POOKIE & PEACH, 45 Fordingley Road, London W9 3HF.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised, made-to measure/order or bespoke products unless they are faulty.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Payment

Payments are processed through Pay Pal, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For details regarding Paypal visit www.paypal.com.


If you would like to pay by cheque, e-mail or phone your order in and make your cheque payable to Pookie & Peach and send it to POOKIE & PEACH, 45 Fordingley Road, London W9 3HF.

VAT

Retail prices on the website are inclusive of VAT at the standard rate.
Your order will be excluded from VAT if you place the order from outside the EU.

Customer care

If you require further information about our products or advice about your order please or email us at info@pookieandpeach.com or telephone +44 (0)8451 162398. If there is no reply please leave your name and phone number so we can call you back.The cost of postage will be shown on the checkout page prior to submitting your order.

We aim to despatch orders within 3-7 working days. Please let us know if you require your item(s) sooner.